Your jewellery will arrive in a box with a pouch to keep your jewellery safe - all beautifully tied with a ribbon. Please use the To: and From: on the front of the packaging – I love it when customers personalise the packaging themselves.

All of my pieces are made to order.

Sterling Silver and Gold Vermeil charm jewellery are custom-made and shipped to you in 14 working days or less.

All engraved and stone set Sterling Silver and Gold Vermeil jewellery is custom-made and shipped to you in 4 weeks or less.

All Solid Gold charm jewellery is custom-made and shipped to you in 4 weeks or less.

All engraved and stone set Solid Gold jewellery is custom-made and shipped to you in 6 weeks or less.

UK Shipping is £7.95 and Worldwide Shipping is £15. 

With some of my more expensive pieces, Fed Ex may be a preferred option for international purchases. I can quickly get a quote for you.

Please note

All Sterling Silver and Gold Vermeil charm jewellery is custom-made and shipped to you in 14 working days or less.

All engraved and stone set Sterling Silver and Gold Vermeil jewellery is custom-made and shipped to you in 4 weeks or less.

All Solid Gold charm jewellery is custom-made and shipped to you in 4 weeks or less.

All engraved and stone set Solid Gold jewellery is custom-made and shipped to you in 6 weeks or less.

Depending on the destination country, international orders may incur additional customs or import duty charges. Please note that we do not cover these costs; therefore, you will be responsible for them. Unfortunately, as these costs are beyond our control and vary between countries, we cannot advise before shipment how much they will be. If you want to determine how much these charges will be, we recommend contacting your local customs office before placing an order.

For domestic postal options, we use Royal Mail Special Delivery and requires a signature on delivery.

International postage is sent using Royal Mail International. Your jewellery is trackable through the Royal Mail website.

I am currently not able to deliver to P.O. Boxes or military bases.

We accept online payment by credit or debit card in a secure environment. And currently accept the following: JCB, MasterCard, Maestro, Solo, Visa, and Visa Electro. Alternatively, you can pay using Paypal, Apple Pay or Google Pay.

I love for you to make up your own necklace and am very happy to offer discounts for a collection of charms. Email hello@biancajones.co.uk to chat about your personalised piece.

Yes, please email hello@biancajones.co.uk for details.

Either by emailing hello@biancajones.co.uk or call / what's app +447904 140 678 between the hours of 12 to 5pm, Monday to Friday.

Please get in touch with me for possible suggestions for personalisation, such as engraving or birthstones.

Your precious items deserve care to ensure they look their best. Follow these tips to keep your jewellery looking lovely for longer.

Always put your jewellery after applying make-up and scent, as these will tarnish your pieces.

Check that fastenings are secure on necklaces and bracelets and that butterflies are tight on earrings, especially when changing clothing. Squeeze the backs of butterflies gently to ensure a close fit.

Take jewellery off before undressing to avoid catching it on clothes and pulling on any links or catches.

And I know it's tempting to wear your jewellery in bed while swimming, showering or at the gym; please don't.

When not wearing your jewellery, keep each piece separately in a soft pouch so that components won't scratch or be scratched.
For gentle cleaning, wipe lightly with a silver jewellery polish cloth and brush between any stones delicately with an old toothbrush and a dab of fairy liquid.

If you have any doubts or concerns about your jewellery, please get in touch!

We want you to be as happy as possible, so we offer 14 days for you to decide. We regrettably do not accept returns on earrings due to hygiene reasons nor on any made-to-order pieces.

Please ensure to return your jewellery in perfect condition; then, we will refund you the original price of the item(s) but not the shipping and handling costs. The item(s) must be returned in perfect condition and with the Bianca Jones packaging and tags to be eligible for a refund. Please ensure that the item(s) is correctly packed for transportation and sent by trackable postage; you must keep proof of postage WHICH MAY BE REQUIRED. Bianca Jones reserves the right to refuse any refund and will not accept responsibility for the non-arrival of returned goods unless sent as stated.

Anything bespoke is not refundable. This includes pieces that have been engraved pieces, stone set or made in precious metals.

If the item(s) are damaged or faulty, a full refund including shipping and handling will be given. Please email orders@biancajones.co.uk within three working days to hello@biancajones.co.uk. If you do not, we cannot offer the said refund. Please ensure that the item(s) is correctly packed for transportation and that you keep proof of postage WHICH MAY BE REQUESTED. Bianca Jones reserves the right to refuse any refund.